Brookfield Dial Viscometer - Manual (Page 33)

Brookfield Engineering Laboratories, Inc. Page 33 Manual No. M/85-150-P700
APPENDIX G - Warranty Repair and Service
Warranty
Brookfield Viscometers are guaranteed for one year from date of purchase against defects in materials
and workmanship. The Viscometer must be returned to Brookfield Engineering Laboratories, Inc.
or the Brookfield dealer from whom it was purchased for no charge warranty evaluation service.
Transportation is at the purchaser’s expense. The Viscometer should be shipped in its carrying case
together with all spindles originally provided with the instrument as shown below.
❏
Remove and return all spindles (properly packed for shipping).
❏
Clean excess testing material off the instrument.
❏
Include MSDS sheets for all materials tested with this
instrument.
❏
Support pointer shaft with rubber band as shown in Fig-
ure G1.
❏
Pack the instrument in its original case. Cases are avail-
able for immediate shipment from Brookfield. If the
case is not available, take care to wrap the instrument
with enough material to support it. Avoid using foam
peanuts or shredded paper.
❏
DO NOT send the laboratory stand unless there is a prob-
lem with the upright rod, clamp or base. If there is a
problem with the stand, remove the upright rod from the
base and individually wrap each item to avoid contact
with the instrument. Do not put lab stand in viscometer
carrying case.
❏
Fill out the Viscometer Information Sheet (included with
the information packet you received on purchase) with
as much information as possible to help expedite your
service. If you do not have this form, please include a
memo indicating the type of problem you are experi-
encing or the service you need performed. Please also
include a purchase order number for us to bill against.
❏
Mark the outside of the shipping box with handling in-
structions, for example: “Handle with Care” or “Fragile
- Delicate Instrument”.
For cone/plate instruments, please remove the cone spindle and carefully pack in place in the
shipping case. If available, use the original foam insert or roll up one sheet of tissue paper (or
similar) and place between the spindle coupling and cup assembly (see FigureG2). This will
help prevent damage in shipping.
DIAL
Foam Insert
or Tissue Paper
CONE/
PLATE
Figure G1
Figure G2