Cisco OL-3053-01 User Manual
Page 6
Chapter 4 Using the Call Control Window
Performing Call-Control Tasks in the Call Control Window
4-6
Cisco CallManager Attendant Console User Guide
OL-3053-01
Consult
Transferring
To complete a consult transfer, perform the following procedure:
1.
Perform one of the following tasks:
a.
Right-click the call that you want to transfer; then, choose Consult Transfer
from the context-sensitive menu.
b.
Click the call that you want to transfer; then, click the Consult Transfer
button on the Call Control toolbar.
c.
Click the call that you want to transfer; then, from the Actions menu, choose
Consult Transfer.
d.
Click the call that you want to transfer; then, press Ctrl + T.
2.
After the transfer keypad displays, enter the number to which you want to
transfer the call. Click OK.
You placed the active call in the Call Control window on hold.
3.
Ask the user if you should transfer the call.
Note
If the user tells you not to transfer the call, end the consultation with the user;
then, click the held call in the Call Control Details pane, and perform one of
the methods from the
“Retrieving a Call from Hold (Resume)” section on
page 2-5
.
4.
To transfer the held call, perform any of the methods from Step
Tip
If you prefer, you can consult transfer a call without using the transfer
keypad. After you click the call that you want to transfer, press the keys on
the PC keyboard to enter the number to which you want to transfer the call.
Press Ctrl + T to transfer to call.
Table 4-1
Quick Reference Table (continued)
Desired Result
Action Performed