Sage Oracle BES980UK - Manual (Page 20)

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ProBLEm PoSSIBLE CAUSE WHAt to do
Pumps continue to
operate / Steam is very
wet / Hot water outlet
leaks
• Using de-mineralised
or distilled water which
is affecting how the
machine is designed to
function.
We recommend using
cold, filtered water. We
do not recommend
using water with no/low
mineral content such as
de-mineralised or distilled
water. If the problem
persists, contact
Sage Customer Service
Centre UK Phone:
0844 334 5110.
Water does not flow from
the group head
• Machine has not
reached operating
temperature.
Allow time for the machine
to reach operating
temperature. The POWER
light will stop flashing
when machine is ready.
• Water tank is empty. Fill tanks and prime system
by activating hot water for
30 seconds.
• Water tank not fully
inserted & locked.
Push water tank in fully
and lock latch closed.
fILL tAnK on in LCd
display, but water tank
is full • Water tank is not fully
inserted and locked
into position.
Push water tank in fully
and lock latch closed.
no Steam or Hot Water • Machine is not turned
on or up to operating
temperature.
Ensure the machine is
plugged in, switched On
at the power outlet and the
POWER button is On.
no Hot Water • Water tank is empty. Fill water tank.
no Steam • Steam Wand is blocked. Use the pin on the cleaning
tool to clear the opening. If
the steam wand continues
to be blocked remove the
tip of the steam wand and
soak in hot water with
Steam Wand Cleaner
Powder. Please refer to
manufacturer's instructions
on pack.
troUBLESHootIng
ProBLEm PoSSIBLE CAUSES WHAt to do
the machine is ‘on’ but
ceases to operate
Turn machine Off. Wait
for 60 minutes and turn
machine back On.
If problem persists, call
Sage Customer Service
Centre UK
Phone: 0844 334 5110.
Steam pouring out of
group head
Turn machine Off. Wait
for 60 minutes and turn
machine back On.
If problem persists, call
Sage Customer Service
Centre UK
Phone: 0844 334 5110.
Espresso only drips from
the portafilter spouts,
restricted flow
• Coffee is ground
too finely.
Adjust grind size slightly
coarser using the grind
adjustment dial to a higher
number.
Espresso flows out
too quickly • The coffee is ground
too coarsely.
Adjust grind size slightly
finer using the grind
adjustment dial to a
slightly lower number.
Coffee not hot enough • Cups not preheated. Rinse cups under hot water
outlet and place on cup
warming tray.
• Milk not hot enough
(if making a cappuccino
or latte etc).
Using the
TEMP|TEXTURE
dial increase the milk
temperature.
no crema • Coffee beans are stale. Buy freshly roasted coffee
with a roasted on date.