Sage Oracle BES980UK - Manual (Page 19)

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troUBLESHootIng
ProBLEm PoSSIBLE CAUSE WHAt to do
motor starts but no ground
coffee coming from
grind outlet
• No coffee beans in bean
hopper!
• Grinder/bean hopper
is blocked.
• Coffee bean may have
become stuck in hopper
• Fill bean hopper with
fresh coffee beans.
• Remove bean hopper.
Inspect bean hopper
& grinder burrs for
blockage. Replace
parts and try again.
motor starts but operates
with a loud ‘racket’ noise • Grinder is blocked
with foreign item or
chute is blocked.
• Moisture clogging
grinder.
• Remove bean hopper,
inspect burrs & remove
any foreign body.
• Clean the burrs and
chute (refer to Care &
Cleaning instructions
on Page 31).
• Leave burrs to dry
thoroughly before
re-assembling. It is
possible to use a hair
dryer to blow air into
grinder inlet (lower burr)
to dry.
Unable to lock bean
hopper into position • Coffee beans obstructing
bean hopper locking
device.
• Remove bean hopper.
Clear coffee beans
from top of burrs.
Re-lock bean hopper
into position and try
again.
Portafilter overfills • Tamper fan was
removed for cleaning
and not replaced.
• Check that the Tamper
Fan is in position and
mounted correctly to
the drive shaft
Emergency stop? • Rotate the portafilter
to the right or the left
to stop the grinder.
• Unplug power cord
from power outlet.
troUBLESHootIng
ProBLEm PoSSIBLE CAUSE WHAt to do
grind and tamper
running continuously
• No beans in hopper • Fill hopper with beans.
• Stop operation by
removing handle.
• Tamper fan has been
removed
• Ensure that the tamper
fan has been properly
installed.
Espresso runs out around
the edge of the portafilter
and/or
Portafilter comes out of
the group head during an
extraction
• Portafilter not inserted in
the group head correctly.
Ensure portafilter is
rotated to the right until
the handle is past the
centre and is securely
locked in place. Rotating
past the center will not
damage the silicon seal.
• There are coffee grounds
around the filter basket
rim.
Clean excess coffee from
the rim of the filter basket
after grinding to ensure a
proper seal in group head.
• Filter basket rim is
wet or underside of
portafilter lugs are wet.
Wet surfaces reduce the
friction required to hold
the portafilter in place
whilst under pressure
during an extraction.
Always ensure filter
basket and portafilter
are dried thoroughly
before filling with coffee,
tamping and inserting
into the group head.
• Too much coffee in the
filter basket.
The tamped coffee should
be ~8mm below the top
edge of the filter basket.
Issues with the auto start
feature • Clock not set or clock is
set on incorrect time
Set clock and check auto
start time saved in menu
Err error message
on LCd screen • A major fault has
occured and machine
cannot operate.
Contact Sage Customer
Centre UK
Phone: 0844 334 5110.