English – AVer H300 quick guide User Manual
Page 10
ENGLISH
Troubleshooting on Network
1.
“DHCP service Failed” message displayed on screen
- Make sure you have connected to a proper DHCP serve
r.
-
If you see “192.168.0.1” on the IP address column, it means the device did not get
the correct IP from DHCP server.
- Verify the security setting for MAC address in your network device.
2.
Video conference call is established but no video or voice
- If you are connecting to AVer H-Series with firewall, make sure you have done the
port forwarding correctly. For non H.323 ALG firewall, please set the NAT
configuration and the WAN IP address on AVer H-Series system is entered.
- We suggest having a fixed public IP address for AVer H-Series system. With
Dynamic public IP address, it will change after a certain period which depends on
your local ISP.
-
There’s a routing issue if you installed two AVer H-Series systems sharing one
public IP address.
3.
MCU call is established but the 3rd site is unable to see the image from the 2nd site.
- There
’s a routing issue. Two AVer H-Series systems could be sharing one public
IP address. We do not suggest installing two AVer H-Series systems and share
one IP address.
4.
Unable to connect to other VC system
- Check to see if you dial the correct IP address.
- Ensure the power status of the device from the other site is on.
- Verify if the firewall blocks the inbound traffics from the other site.
- Verify if the other site rejected your VC call.
For more information, visit