Appendix 1 trouble shooting – AItech HDTV USB User Manual

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Appendix 1 Trouble Shooting

General

1. Windows cannot recognize Digital TV USB correctly

You may switch to a different USB slot and try again. Please make sure that your

USB plug and USB port is clean

2. Error message shows up "Setting error! Fail to play the program!" or "Fail

to play your program":

Please check the driver of VGA card and sound card

Please make sure the hardware and software settings are correct, and try TV

channel scanning again

Please install Microsoft DirectX9.0C and Media Player 9.0 or higher version

Might be due to poor signal quality so that DIGITAL TV can not receive enough

data of program or received wrong data.

It is a paid channel and you are not authorized to see

Make sure to use the latest DIGITAL TV software version for decoder.

again with regsvr32.exe in C:\Windows\System32.

3. Screen blacked out when playing or playback freezes on first picture.

Find and install the latest VGA driver and DirectX 9.0C and check if any other DTV

players are installed. If yes, remove them and uninstall all the filter drivers

4. Which format is recorded by DIGITAL TV? Why do I have problem with

converting/burning this file?

MPEG2. However, since some broadcasters have problems at Kpbs rate in their

TS (which is over DVD format limit), you will need to use MPEG editing software to

adjust Kpbs rate.

5. Error message “Hardware setting error”

Please reinstall driver

6. Video playing but Audio failed

Please checks the sound card or the volume setting.

7. Why my EPG, Teletext and Subtitle cannot be shown?

In some areas, the broadcasters do not provide the mentioned services, please

contact you broadcaster for confirmation.