Dell USB3.0 dock D3100 User Manual

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The video on the attached monitor

is not displaying in extended mode

The audio jacks are not functioning

USB ports are not functioning on

the docking station

External USB 3.0 Media Card

Reader is not detected.

HDCP content is not able to

display on the attached monitor

Displaylink Driver not able to install

Laptop failed to boot with dock

connected

No CD drive and no Internet

access for getting the driver

Change the settings by either:

• Conﬁguring under Control Panel Items\Display\

Change Display Setting.

• Switch by cycling the “Windows Key +P”.

Check the settings under Control Panel\All Control Panel

Items\Sound to make sure the USB Audio device is available

and set to default. Right click to show all available options.

Unplug from the power, wait 10 seconds, and then reconnect.

Update to the latest USB 3.0 host controller driver

Unplug from the power, wait 10 seconds, and then reconnect.

Update to the latest USB 3.0 host controller driver

HDCP content support is currently not available.

Get the driver by either:

• Downloading the latest driver from the Displaylink website.

• Connect to Windows Update with Docking station

(by using Wi-Fi or Ethernet port of the laptop).

Remove all USB devices connected to the dock; some

unqualiﬁed boot devices may cause lock up at boot screen.

Get an external CD drive to load the driver from CD

Download the driver from an Internet connected computer

and copy the driver over USB flash drive, and run the setup..

FAQs of Dell Docking Station - USB 3.0 (D3100)

Troubleshooting

There is no video on the monitor

attached to the dock

The video on the attached monitor

is distorted or corrupted.