Dell B3460dn Mono Laser Printer - Manual (Page 11)

Troubleshooting
Secure Scan to E-mail issues
“The e
‑mail cannot be sent because your e‑mail address could not be retrieved”
error message
This error occurs when the authentication module could not retrieve the user’s e
‑mail address. Try one or more of the
following:
M
AKE SURE THE PRINTER E
‑
MAIL FUNCTION IS SECURED
For the authentication module to retrieve user e
‑mail addresses, the printer e‑mail function must be secured
correctly. See “Securing access to the application” on page 7 .
M
AKE SURE USER E
‑
MAIL ADDRESSES ARE RETRIEVED CORRECTLY
1 Access the authentication module application configuration settings from the Embedded Web Server.
2 Make sure the setting that specifies where the printer should retrieve user e
‑mail addresses is configured
correctly.
3 Click Apply.
C
HECK THE
LDAP
SETTINGS
For information about resolving LDAP issues, see “Secure Scan to E-mail LDAP issues” on page 14 .
“Your e
‑mail cannot be sent because your signing certificate could not be
retrieved” error message
C
HECK THE USER
’
S SIGNING CERTIFICATE
For users to digitally sign e
‑mail, they must have a valid digital signing certificate. Make sure the user has a signing
certificate and that the authentication module you are using to retrieve certificates is configured correctly.
“No signing certificate is available to sign your e-mail. Press Next to continue
without digital signature” or “The e
‑mail cannot be sent because your signing
certificate could not be found” error message
E
‑mail can be digitally signed only if users have a valid digital signing certificate. Users cannot digitally sign e‑mail if
they do not have a signing certificate or if the login method used does not support retrieving signing certificates.
If you configured the application to allow users to choose whether to digitally sign their e
‑mail, then the first error
message is shown to users who do not have signing certificates. They can either send the e
‑mail without a digital
signature or return to the home screen to cancel the sending of the e
‑mail.
Troubleshooting 11