Dell diagnostics – Dell Studio 1555 (Early 2009) User Manual

Page 38

Using Support Tools

Dell Diagnostics

If you experience a problem with your

computer, perform the checks in “Lockups and

Software Problems” on page 52 and run the

Dell Diagnostics before you contact Dell for

technical assistance.

CAUTION: Dell Diagnostics works only on

Dell computers.
NOTE: The

Drivers and Utilities media

is optional and may not ship with your

computer.

See the Dell Technology Guide to review your

computer’s configuration information, and

ensure that the device that you want to test

displays in the system setup program and is

active.
Start the Dell Diagnostics from your hard drive

or from the

Drivers and Utilities media.

Starting Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden

diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a

screen image, see “Contacting Dell” on

page 48.

Ensure that the computer is connected to an

electrical outlet that is known to be working

properly.
Turn on (or restart) your computer.

When the DELL

™

logo appears, press

immediately. Select Diagnostics from the

boot menu and press .

NOTE: If you wait too long and the operating

system logo appears, continue to wait until

you see the Microsoft

Windows

desktop;

then, shut down your computer and try again.
NOTE: If you see a message stating that no

diagnostics utility partition has been found,

run the Dell Diagnostics from the

Drivers

and Utilities media.