Dell 720 Color Printer - Manual (Page 31)

Troubleshooting 31
4
Troubleshooting
Setup Problems
Computer Problems
V E R I F Y T H A T Y O U R P R I N T E R I S C O M P A T I B L E W I T H Y O U R C O M P U T E R — The Dell Photo
Printer 720 supports Windows 2000 and Windows XP.
M A K E S U R E Y O U T U R N E D O N B O T H Y O U R P R I N T E R A N D Y O U R C O M P U T E R
C H E C K T H E U S B C A B L E —
• Ensure that the USB cable is firmly connected to your printer and your computer.
• Shut down the computer, reconnect the USB cable as shown on the setup diagram for your printer,
and then restart the computer.
I F T H E S O F T W A R E I N S T A L L A T I O N S C R E E N D O E S N O T A P P E A R A U T O M A T I C A L L Y , I N S T A L L
T H E S O F T W A R E M A N U A L L Y —
1 Insert the Drivers and Utilities CD.
2 Click Install.
D E T E R M I N E I F T H E P R I N T E R S O F T W A R E I S I N S T A L L E D — Click Start
→
Programs or All
Programs
→
Dell Printers
→
Dell Photo Printer 720. If the Dell Photo Printer 720 does not appear in
the list of programs, the printer software is not installed. Install the printer software. For more
information, see "Removing and Reinstalling Software" on page 32.
C O R R E C T C O M M U N I C A T I O N P R O B L E M S B E T W E E N T H E P R I N T E R A N D T H E C O M P U T E R —
• Remove the USB cable from your printer and your computer. Reconnect the USB cable to your
printer and your computer.
• Turn off the printer. Unplug the printer power cable from the electrical outlet. Reconnect the printer
power cable into the electrical outlet and turn on the printer.
• Restart your computer.