Basic troubleshooting, Initial user contact, External visual inspection – Dell PowerVault 770N (Deskside NAS Appliance) User Manual

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Basic Troubleshooting

Dell™ PowerVault™ 770N Systems Service Manual

Initial User Contact

Performing basic troubleshooting procedures can often reveal the source of a system problem or indicate the correct starting

point for servicing the system.

Perform the following procedures in the order presented.

NOTE:

While your NAS system can be run headless (without a keyboard. mouse, and monitor), some of the following

diagnostic procedures will require that you have a keyboard, mouse, and monitor connected to your NAS system.

Initial User Contact

Ask the user to describe the problem and the conditions under which it occurs. Then perform the following steps:

1. Have the user back up the data on the hard drive, if possible.

Refer the user to the documentation provided with the operating system or application software for information about

backing up data.

2. Have the user duplicate the problem.

If the user cannot duplicate the problem, proceed to "External Visual Inspection."

Yes. Proceed to step 3.

No. Proceed to the next section, "

3. Observe the user's actions for errors such as typing an incorrect key combination or entering a command incorrectly.

If the problem is a result of user error, instruct the user in the proper procedure. If it is not, proceed to "

External Visual Inspection

CAUTION:

The power supplies in this system produce high voltages and energy hazards, which can cause

bodily harm. Only trained service technicians are authorized to remove the system cover and access any of

the components inside the system.

1. Inspect the status indicators for indications of component malfunction.

2. Turn off the system and all attached peripherals.

3. Verify that all power cables are properly connected to the system, peripherals, and their power sources.