beautypg.com

Common problems – Dell AW2310 Monitor User Manual

Page 32

background image

The test is complete when the white screen appears. To exit, touch the D control again.

If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.

Common Problems

The following table contains general information about common monitor problems you might encounter and the possible solutions.

Common Symptoms

What You Experience

Possible Solutions

No Video/Power LED off

No picture

l

Ensure that the video cable connecting the monitor and the computer is properly connected
and secure.

l

Verify that the power outlet is functioning properly by using any other electrical equipment.

No Video/Power LED on

No picture or no
brightness

l

Increase brightness & contrast controls using the OSD.

l

Perform monitor self-test feature check.

l

Check for bent or broken pins in the video cable connector.

l

Run the built-in diagnostics.

Poor Focus

Picture is fuzzy, blurry,
or ghosting

l

Eliminate video extension cables.

l

Reset the monitor to Factory Settings.

l

Change the video resolution to the correct aspect ratio (Fill/Aspect/4:3).

Shaky/Jittery Video

Wavy picture or fine
movement

l

Reset the monitor to Factory Settings.

l

Check environmental factors.

l

Relocate the monitor and test it in another room.

Missing Pixels

LCD screen has spots

l

Cycle power on-off.

l

Pixel that is permanently off is a natural defect that can occur in LCD technology.

l

Run the built-in diagnostics.

Stuck-on Pixels

LCD screen has bright

l

Cycle power on-off.