Dell Inspiron B120 - Manual (Page 65)

Solving Problems
65
Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
The computer does not start up
E NSURE THAT THE A C ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET .
The computer stops responding
NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
T URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving
your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then
restart your computer.
A program stops responding or crashes repeatedly
E ND THE PROGRAM —
1 Press simultaneously.
2 Click the Applications tab and select the program that is no longer responding.
3 Click End Task.
NOTE:
The chkdsk program may run when you restart the computer. Follow the instructions on the screen.
C HECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program. Software
usually includes installation instructions in its documentation or on a floppy disk or CD.
A program is designed for an earlier Microsoft
®
Windows
®
operating system
R UN THE P ROGRAM C OMPATIBILITY W IZARD — The Program Compatibility Wizard configures a program so
it runs in an environment similar to non-Windows XP operating system environments.
1 Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility
Wizard.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
A solid blue screen appears
T URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving
your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then
restart your computer.
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