Dell soundbar problems, Dell™ soundbar problems – Dell U3011 Monitor User Manual
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Dell™ Soundbar
Problems
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High Speed USB 2.0 interface
is slow.
High Speed USB 2.0
peripherals working slowly or
not working at all
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Check that your computer is USB 2.0-capable.
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Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the correct USB
port is used.
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Reconnect the upstream cable to your computer.
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Reconnect the USB peripherals (downstream connector).
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Reboot the computer.
Common Symptoms
What You Experience
Possible Solutions
No Sound
No power to Soundbar - the
power indicator is off
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Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check
if the power indicator (Blue LED) on the front of the Soundbar is illuminated.
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Confirm that the power cable from the Soundbar is plugged into the adapter.
No Sound
Soundbar has power - power
indicator is on
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Plug the audio line-in cable into the computer's audio out jack.
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Set all Windows volume controls to their maximum.
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Play some audio content on the computer (i.e. audio CD, or MP3).
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Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
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Clean and reseat the audio line-in plug.
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Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound
Computer's sound card is
used as the audio source
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Clear any obstructions between the Soundbar and the user.
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Confirm that the audio line-in plug is completely inserted into the jack of the sound
card.
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Set all Windows volume controls to their midpoints.
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Decrease the volume of the audio application.
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Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
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Clean and reseat the audio line-in plug.
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Troubleshoot the computer's sound card.
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Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound
Other audio source is used
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Clear any obstructions between the Soundbar and the user.
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Confirm that the audio line-in plug is completely inserted into the jack of the audio
source.
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Decrease the volume of the audio source.
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Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
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Clean and reseat the audio line-in plug.
Unbalanced Sound Output
Sound from only one side of
Soundbar
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Clear any obstructions between the Soundbar and the user.
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Confirm that the audio line-in plug is completely inserted into the jack of the sound
card or audio source.
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Set all Windows audio balance controls (L-R) to their midpoints.
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Clean and reseat the audio line-in plug.
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Troubleshoot the computer's sound card.
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Test the Soundbar using another audio source (i.e. portable CD player).
Low Volume
Volume is too low
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Clear any obstructions between the Soundbar and the user.
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Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
setting.
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Set all Windows volume controls to their maximum.
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Increase the volume of the audio application.
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Test the Soundbar using another audio source (i.e. portable CD player).