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Symptoms and solutions – Dell Monitor Stand MKS14 User Manual

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18

Troubleshooting

Symptoms and Solutions

(6) DisplayLink driver not

able to install

(7) Notebook failed to boot

with dock connected.

(8) No CD drive and no

Internet access for

downloading the driver.

Get the driver by either:

1. Downloading the latest driver from the

DisplayLink website at

www.displaylink.com/support.

2. Connect to Windows Update with

Docking stand. (by using Wi-Fi or Ethernet

port of the notebook)

• Remove all USB devices connected to the

dock; some unqualified boot devices may

cause lock up at boot screen.

• Get an external optical drive to load the

driver from the CD.

• Download the driver from

http://www.displaylink.com/support/downloads.php

to a USB flash drive and run the setup.

Symptoms

Suggested solutions