Dell Vostro A100 (Early 2009) - Manual (Page 67)

Getting Help
67
5 Pack the equipment to be returned in the
original (or equivalent) packing materials.
You are responsible for paying shipping expenses.
You are also responsible for insuring any product
returned, and you assume the risk of loss during
shipment to Dell. Collect On Delivery (C.O.D.)
packages are not accepted.
Returns that are missing any of the preceding
requirements will be refused at Dell’s receiving
dock and returned to you.
Before You Call
NOTE: Have your Express Service Code
ready when you call. The code helps Dell’s
automated-support telephone system direct
your call more efficiently. You may also be
asked for your Service Tag (located on the
back or bottom of your computer).
Remember to fill out the Diagnostics Checklist (see
"Diagnostics Checklist" on page 68). If possible, turn
on your computer before you call Dell for
assistance and call from a telephone at or near the
computer. You may be asked to type some
commands at the keyboard, relay detailed
information during operations, or try other
troubleshooting steps possible only at the computer
itself. Ensure that the computer documentation is
available.
CAUTION: Before working inside your
computer, follow the safety instructions in
the documentation
that shipped with your
computer.
book.book Page 67 Thursday, June 26, 2008 12:10 PM