Dell Vostro A100 (Early 2009) - Manual (Page 66)

Getting Help
66
Problems With Your Order
If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip available when you call. For
the telephone number to call for your region, see
"Contacting Dell" on page 69.
Product Information
If you need information about additional products
available from Dell, or if you would like to place an
order, visit the Dell website at www.dell.com. For
the telephone number to call for your region or to
speak to a sales specialist, see "Contacting Dell" on
page 69.
Returning Items for Warranty
Repair or Credit
Prepare all items being returned, whether for repair
or credit, as follows:
1 Call Dell to obtain a Return Material
Authorization Number, and write it clearly
and prominently on the outside of the box.
2 For the telephone number to call for your
region, see "Contacting Dell" on page 69.
Include a copy of the invoice and a letter
describing the reason for the return.
3 Include a copy of the Diagnostics Checklist
(see "Diagnostics Checklist" on page 68),
indicating the tests that you have run and
any error messages reported by the Dell
Diagnostics (see "Contacting Dell" on
page 69).
4 Include any accessories that belong with the
item(s) being returned (power cables,
software floppy disks, guides, and so on) if
the return is for credit.
book.book Page 66 Thursday, June 26, 2008 12:10 PM