Dell Studio One 19 (1909, Early 2009) User Manual

Page 30

Solving Problems

If a program crashes repeatedly — Check the

software documentation. If necessary, uninstall

and then reinstall the program.

NOTE: Software usually includes

installation instructions in its

documentation or on CD.

If the computer stops responding or a solid blue
screen appears —

CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.

If you are unable to get a response by pressing

a key on your keyboard or moving your mouse,

press and hold the power button for at least

8 to 10 seconds until the computer turns off.

Then restart your computer.

If a program is designed for an earlier
Microsoft

Windows

operating system —

Run the Program Compatibility Wizard. The

Program Compatibility Wizard configures a

program so that it runs in an environment

similar to non-Windows Vista operating system

environments.

Click

Start

→ Control Panel→

Programs

→ Use an older program with this

version of Windows.
In the welcome screen, click

Next.

Follow the instructions on the screen.

If you have other software problems —

Back up your files immediately.

•

Use a virus-scanning program to check the

•

hard drive or CDs.
Save and close any open files or programs

•

and shut down your computer through the
Start menu.