System problem – Dell XPS 18 (1820, Early 2014) User Manual
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Troubleshooting
System problem
Problems
Possible causes
Possible solution
Computer does
not turn on
The battery
is completely
discharged.
Connect your computer
to a power source using
the power adapter.
Your computer could
be in an unresponsive
or locked state.
Press and hold the power
button for 11 seconds
to perform a hard shut-
down, then press the
power button to turn the
computer back on.
Your computer may
be in shipping mode.
This is to avoid the
computer from being
accidentally turned
on during shipping
and draining the
battery.
Computers shipped from
the factory are set in
shipping mode. To get
out of this mode, plug
the power adapter to a
wall outlet and then to
computer and press the
power button to turn
on the computer. After
the initial power up, the
computer behaves as
normal.
Computer is
not responding
or behaving
unexpectedly
Your computer could
be in an unresponsive
or locked state.
1 Reboot the computer.
See
Turning
On Your Computer
.
2 Refresh your
computer. See
Refreshing your
computer.
3 Reset your computer.
See
Resetting your
computer
.
4 Contact Dell’s support
service. Go to