Cabletron Systems FOT-F3 - Manual (Page 17)

GETTING HELP
FOT-F3 USER’S MANUAL 1-9
1.4 GETTING HELP
If you need additional support related to this device, or if you
have any questions, comments, or suggestions concerning this
manual, contact Cabletron Systems Technical Support:
By phone (603) 332-9400
Monday – Friday; 8 A.M . – 8 P.M .
Eastern Time
By CompuServe GO CTRON from any ! prompt
By Internet mail [email protected]
By FTP ctron.com (134.141.197.25)
Login anonymous
Password your email address
Before calling Cabletron Systems Technical Support, have the
following information ready:
• A description of the failure
• A description of any action(s) already taken to resolve the
problem (e.g., changing mode switches, rebooting the unit,
etc.)
• A description of your network environment (layout, cable
type, etc.)
• Network load and frame size at the time of trouble (if known)
• The serial and revision numbers of all Cabletron Systems
products in the network