Dell Latitude D820 User Manual

Page 17

Quick Reference Guide

Starting the Dell Diagnostics From the Drivers and Utilities CD

1 Insert the Drivers and Utilities CD.
2 Shut down and restart the computer.

When the DELL logo appears, press immediately.

If you wait too long and the Windows logo appears, continue to wait until you see the Windows
desktop. Then shut down your computer and try again.

NOTE:

The next steps change the boot sequence for one time only. On the next start-up, the computer boots

according to the devices specified in the system setup program.

3 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press .
4 Select the Boot from CD-ROM option from the menu that appears and press .
5 Type

to start the menu and press to proceed.

6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select

the version appropriate for your computer.

7 When the Dell Diagnostics Main Menu appears, select the test that you want to run.

Dell Diagnostics Main Menu

1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option

you want.

2 If a problem is encountered during a test, a message appears with an error code and a description of the

problem. Write down the error code and problem description and follow the instructions on the
screen.

NOTE:

The Service Tag for your computer is located at the top of each test screen. If you contact Dell,

technical support will ask for your Service Tag.

Option

Function

Express Test

Performs a quick test of devices. The test typically takes
10 to 20 minutes and requires no interaction on your
part. Run Express Test first to increase the possibility of
tracing the problem quickly.

Extended Test

Performs a thorough check of devices. The test typically
takes 1 hour or more and requires you to answer
questions periodically

Custom Test

Tests a specific device. You can customize the tests you
want to run.

Symptom Tree

Lists the most common symptoms encountered and
allows you to select a test based on the symptom of the
problem you are having.