HP 9200c - Manual (Page 40)

Troubleshooting
Use the following instructions to troubleshoot specific digital-sending problems.
Problem Action to take
The digital sender is not working. ● Make sure that the power cord is securely
connected to the device and that it is
plugged into the power outlet.
● Make sure that the device is turned on.
● Clear any error messages on the control-
panel display.
● Verify that the network cable is securely
connected to the device.
● Verify that one of the two green LEDs just
above the device network port is on.
The device does not accept your password. ● Verify that you are using the correct
password.
● Passwords are case-sensitive. Make sure
that you type your password with the correct
combination of uppercase and lowercase
letters.
● Have the system administrator check the
HP DSS Authentication settings.
Scanned pages are blank or have repeated
patterns when using the ADF. Make sure that a page is not already on the glass.
Vertical streaks appear on the scanned image. Clean the ADF and glass. See Cleaning . If that
does not solve the problem, replace the mylar
sheet. See
Replacing the mylar sheet .
34 Chapter 4 Problem solving ENWW