FORD 2003 Mustang v.2 - Manual (Page 145)

1. Two or more repair attempts are made on the
same nonconformity likely to cause death or serious
bodily injury OR
2. Four or more repair attempts are made on the
same nonconformity (a defect or condition that
substantially impairs the use, value or safety of the
vehicle) OR
3. The vehicle is out of service for repair of
nonconformities for a total of more than 30 calendar
days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also
notify the manufacturer of the need for the repair of
the nonconformity at the following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your
vehicle has a defect
which could cause a
crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to
notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open
an investigation, and if it finds that a safety defect
exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot
become involved in individual problems between
you, your dealer, or Ford Motor Company.
To contact NHTSA, you may either call the Auto
Safety Hotline toll-free at 1–800–424–9393 (or
366–0123 in the Washington D.C. area) or write to:
NHTSA
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
Customer Assistance
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