410 sync – FORD 2013 Edge v.3 User Manual

Page 411

Phone Issues

Issue

Possible

Cause(s)

Possible Solution(s)

The system says
Phonebook
Downloaded but
my phonebook in
SYNC is empty or
is missing
contacts.

Limitations on
your phone’s
capability.

• Try pushing your phonebook

contacts to SYNC by using the
Add Contacts feature.

• If the missing contacts are

stored on your SIM card, try
moving them to the device
memory.

• Remove any pictures or

special ring tones associated
with the missing contact.

I am having
trouble
connecting my
phone to SYNC.

• This is a

phone-dependent
feature, OR

• Possible phone

malfunction.

• Go to the website to review

your phone’s compatibility.

• Try turning off the device,

resetting the device or removing
the device’s battery, then trying
again.

• Try deleting your device from

SYNC, deleting SYNC from your
device and trying again.

• Check the security and auto

accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.

• Update your device’s software

firmware.

• Turn off the Auto phonebook

download setting.

Text messaging is
not working on
SYNC.