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Troubleshooting – EcoPure EP7140 User Manual

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6. Press and hold the SELECT / MENU button until

the model code (“E7130” for Model EP 7130 or

“E7140” for Model EP 7140) shows in the display.

This code identifies the softener model. If an incor-

rect model code is displayed, the softener will oper-

ate on incorrect configuration data.

7. To change the code number, press the

r

UP or

s

DOWN button until the correct code shows.

8. To return to the present time display, press the

SELECT / MENU button.

RESETTING TO FACTORY DEFAULTS

To reset the electronic controller to its factory default

for all settings (time, hardness, etc.):
1. Press the SELECT/MENU button and hold it until

the display changes twice to show “SET CODE”

and the flashing model code.

Troubleshooting

2. Press the

r

UP button (a few times, if necessary)

to display a flashing “SoS”.

3. Press the SELECT/MENU button, and the electron-

ic controller will restart.

4. Set the present time, hardness, etc., as described

on pages 12 & 13.

MANUAL ADVANCE REGENERATION

CHECK

This check verifies proper operation of the valve

motor, brine tank fill, brine draw, regeneration flow

rates, and other controller functions. Always make

the initial checks, and the manual initiated diagnos-

tics.
NOTE: The electronic control display must show a

steady time (not flashing). If an error code

shows, first press the SELECT / MENU button

to enter the diagnostic display.

1. Press the RECHARGE button and hold in for 3

seconds. RECHARGE begins to flash as the sof-

tener enters the fill cycle of regeneration. Remove

the brinewell cover and, using a flashlight, observe

fill water entering the tank.

If water does not enter the tank, look for an

obstructed nozzle, venturi, fill flow plug, brine tub-

ing, or brine valve riser pipe.

2. After observing fill, press the RECHARGE button to

move the softener into brining. A slow flow of

water to the drain will begin. Verify brine draw from

the brine tank by shining a flashlight into the

brinewell and observing a noticeable drop in the

liquid level. This may take 15 to 20 minutes to

notice.

NOTE: Be sure water is in contact with the salt, and

not separated by a salt bridge (See "Breaking

A Salt Bridge" section).

If the water softener does not draw brine, check for

(most likely to least likely):
= Dirty or plugged nozzle and venturi, see

"Cleaning the Nozzle and Venturi" section

= Nozzle and venturi not seated on the gasket, or

gasket deformed

= Restriction in valve drain, causing a back-pres-

sure (bends, kinks, elevated too high, etc.). See

"Install Valve Drain Hose" section.

= Obstruction in brine valve or brine tubing
= Inner valve failure (obstructed outlet disc, wave

washer deformed, etc.)

NOTE: If water system pressure is low, an elevated

drain hose may cause back pressure, stop-

ping brine draw.

3. Again, press the RECHARGE button to move the

softener into backwash. Look for a fast flow of

water from the drain hose.

An obstructed flow indicates a plugged top distribu-

tor, backwash flow plug, or drain hose.

4. Press the RECHARGE button to move the softener

into fast rinse. Again look for a fast drain flow.

Allow the softener to rinse for a few minutes to

flush out any brine that may remain in the resin

tank from the brining cycle test.

5. To return the softener to service, press the

RECHARGE button.

Need help troubleshooting? Call Toll Free 1-800-693-1138

Monday- Friday, 7 AM - 6 PM CST

or visit www.ecopurewaterproducts.com

When you call, please be prepared to provide the model and serial number,

found on the rating decal, typically located on the rim below the salt lid hinges.

FIG. 32

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