Watts PWSSTD - Manual (Page 9)

9
problem cause solutIon
1. Softener Fails To Regenerate. A. Electrical Service to Unit has been Interrupted. A. Assure Permanent Electrical Service (Check Fuse, Plug, Pull
Chain or Switch).
B. Timer Programming Bad (Improper Programming). B. Check Programming and Reset as Needed.
2. Softener Delivers Hard Water. A. By-Pass Valve is Open. A. Close By-Pass Valve.
B. No Salt in Brine Tank. B. Add Salt to Brine Tank and Maintain Salt Level Above Water
Level.
C. Injectors or Screen Plugged. C. Clean or Replace Injectors and Screen.
D. Insufficient Water Flowing into Brine Tank. D. Check Brine Tank Fill Time and Clean Brine Line flow if
Plugged.
E. Hot Water Tank Hardness. E. Repeated Flushing of the Hot Water Tank is Required.
F. Flow Meter Jammed. F. Check flow indicator light for flow. Remove obstruction from
flow meter.
G. Flow Meter Cable Disconnected or Not Plugged into Meter. G. Check Meter Cable Connection to Timer and Meter.
H. Improper Programming. H. Reprogram the control to the Proper Regeneration Type,
Inlet Water Hardness, Capacity or Flow Meter Size.
I. Plugged brine line or air check. I. Remove and clean any sediment from the brine tank and
brine valve assembly.
J. Salt bridge has formed. J. Refer to Breaking a Salt Bridge section in manual
K. No water in brine tank. K. Ensure safety float is not stuck.
L. Unit is plumbed backwards. L. Check that the unit is plumbed correctly.
M. Water hardness has increased or is set incorrectly. M. Retest hardness and change settings
N. Water pressure is too low. N. Line pressure must be at least 20psi.
3. Unit Uses Too Much Salt. A. Improper Salt Setting. A. Check Salt Usage and Salt Setting.
B. Excessive Water in Brine Tank. B. See Problem No. 7.
C. Improper Programming. C. Check Programming and Reset as Needed.
4. Loss of Water Pressure. A. Iron Buildup in Line to Water Conditioner. A. Clean Line to Water Conditioner.
B. Iron Buildup in Water Conditioner. B. Clean Control and Add Resin Cleaner to Resin Bed.
Increase Frequency of Regeneration.
5. Loss of Resin Through Drain Line. A. Air in Water System. A. Assure that Well System has Proper Air Eliminator control
Check for Dry Well Condition.
B. Drain Line Flow Control is too large. B. Ensure Drain Line Flow Control is Sized Correctly.
6. Iron in Conditioned Water. A. Fouled Resin Bed. A. Check Backwash, Brine Draw and Brine Tank Fill. Increase
Frequency of Regeneration. Increase Backwash Time.
B. Iron Content Exceeds Recommended Parameters. B. Add Iron Removal Filter or System.
7. Excessive Water in Brine Tank. A. Plugged Drain Line Flow Control. A. Clean Flow Control.
B. Brine Valve Failure. B. Clean Brine Valve.
C. Improper Programming. C. Check Programming and Reset as Needed.
8. Salt Water in Service Line. A. Plugged Injector System. A. Clean Injector and Replace Screen.
B. Improper Programming. B. Check Programming and Reset as Needed.
C. Foreign Material in Brine Valve. C. Clean or Replace Brine Valve.
D. Foreign Material in Brine Line Flow Control. D. Clean Brine Line Flow Control.
E. Low Water Pressure. E. Raise Water Pressure.
9. Softener Fails to Draw Brine. A. Drain Line Flow Control is Plugged. A. Clean Drain Line Flow Control.
B. Injector is Plugged. B. Clean or Replace Injectors.
C. Improper Programming. C. Check Programming and Reset as Needed.
D. Line Pressure is too Low. D. Increase Line Pressure (Line Pressure must be at Least 20
PSI at all Times.)
10. Drain Flows Continuously. A. Foreign Material in Control. A. Remove Piston Assembly and Inspect Bore, Remove
Foreign Material & Check Control in Various
12. Loss of capacity. A. Increased raw water hardness A. Reset unit to the new capacity.
B. Brine concentration and/or quantity. B. Keep brine tank full of salt at all times. Clean it yearly. Salt
may be bridged. If using a salt grid plate ensure refill water
is over it.
C. Resin fouling. future fouling. C. Call the dealer, find out how to confirm it, clean the resin
and prevent
D. Poor distribution, Channeling (uneven bed surface). D. Call the dealer. Check distributors and backwash flow.
Troubleshooting