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Limited warranty, Product registration – Dulce Systems PRO EX User Manual

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PRO EX Installation and User’s Manual

6. Limited Warranty

WHAT THE WARRANTY COVERS

Dulce Systems warrants your product against any defect in material and workmanship and conforms to Dulce published

specifications under normal use.

WHAT THE WARRANTY DOES NOT COVER


The warranty does not cover equipment which has been damaged due to accident, misuse, abuse, fire, flood, "Acts of

God," or other contingencies beyond our control; use of incorrect line voltages; improper or insufficient ventilation; failure

to follow operating instructions; or improper or unauthorized repair; improperly packaged for shipping; packaged in non-

approved shipping container; shipping damage.

The warranty is voided by removal or alteration of the product or parts identification labels.


Dulce has no liability for general, consequential, incidental or special damages. These include loss of recorded data, the

cost of recovery of lost data, lost profits and the cost of the installation or removal of any Products, the installation of

replacement Products, and any inspection, testing, or redesign caused by any defect or by the repair or replacement of

Products arising from a defect in any Product.

WHAT THE WARRANTY PERIOD IS

Dulce Systems warrants your PRO EX product for 12 months. The warranty period begins at the date of shipment to the

original end user, company or organization.

Our warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or

ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.

WHAT WE WILL DO TO CORRECT THE PROBLEM

We may elect which remedy or combination of remedies to provide at our sole discretion. We shall have a reasonable

time after determining that a defective Product exists to repair or replace a defective Product. Our replacement Product

under its limited warranty will be manufactured from new or reconditioned parts.


Your exclusive remedy for any defective Product is limited to the repair or replacement of the defective Product.

We will return the repaired or replacement Product to you prepaid using the same method of shipping (ex: overnight,

ground, 2nd day, …) as was shipped to us. If a more expedited return shipping method is required, extra charges might

apply at our discretion.

HOW YOU CAN GET SERVICE

Contact our Technical Support to obtain a RMA (Return Materials Authorization) number. The model number, serial

number, and description of the problem will be required. A valid proof of purchase might be required to further validate the

Products warranty eligibility, the valid proof of purchase document must show the product model, serial number, purchase

date, and supplier name. If the valid proof of purchase is not available, the original manufacturing date of the product will

be used to determine the warranty period.

No returns will be accepted without a RMA number. We reserve the right to refuse the delivery of the return.

You shall bear all shipping, packing and insurance costs and all other costs, excluding parts and labor, necessary to

effectuate repair or replacement under this warranty.

All products returned to us must be shipped in the original packaging or Dulce approved packaging. If you do not have the

original packaging, call us to request packaging. A nominal fee will be charged for the requested packaging and for

shipment. Ship the RMA to us pre-paid.

Products that are improperly packaged for shipping; packaged in a non-approved shipping container; or incur shipping

damages are not covered under warranty.

HOW STATE LAW RELATES TO WARRANTY

In the United States, some states do not allow exclusion or limitation of incidental or consequential damages, so the

limitations above may not apply to you. This warranty gives you specific legal rights and you may also have other rights

which vary from state to state.

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PRO EX Installation and User’s Manual

7. Product Registration

R E G I S T E R N O W

Please visit our web site and register online.

www.dulcesystems.com/register

A valid proof of purchase might be required to further validate the Products warranty eligibility, the

valid proof of purchase document must show the product model, serial number, purchase date,

and supplier name. If the valid proof of purchase is not available, the original manufacturing date

of the product will be used to determine the warranty period.