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Wd service and support, Accessing online support, Contacting wd technical support – Western Digital My Book Thunderbolt Duo User Manual User Manual

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WD Service and Support

Should you encounter any problem, please give us an opportunity to address it before returning
this product. Most technical support questions can be answered through our knowledge base
or e-mail support service at

http://support.wdc.com

. If the answer is not available or if you

prefer, please contact WD

®

at the best telephone number shown below.

Your product includes 30 days of free telephone support during the warranty period. This 30-
day period starts on the date of your first telephone contact with WD Technical Support. E-mail
support is free for the entire warranty period and our extensive knowledge base is available 24/
7. To help us keep you informed of new features and services, remember to register your
product online at

http://register.wdc.com

.

Accessing Online Support

Visit our product support website at

http://support.wdc.com

and choose from these topics:

Downloads—Download drivers, software, and updates for your WD product.

Registration—Register your WD product to get the latest updates and special offers.

Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and

data recovery information.

Knowledge Base—Search by keyword, phrase, or answer ID.

Installation—Get online installation help for your WD product or software.

WD Community—Share your thoughts and connect with other WD users.

Contacting WD Technical Support

When contacting WD for support, have your WD product serial number, system hardware, and
system software versions available.

North America

Asia Pacific

English

800.ASK.4WDC

Australia

1 800 42 9861

(800.275.4932)

China

800 820 6682/+65 62430496

Spanish

800.832.4778

Hong Kong

+800 6008 6008

India

1 800 11 9393 (MNTL)/1 800 200 5789 (Reliance)

011 26384700 (Pilot Line)

Europe (toll free)*

00800 ASK4 WDEU

Indonesia

+803 852 9439

(00800 27549338)

Japan

0120 994 120/00531 65 0442

Korea

02 703 6550

Europe

+31 880062100

Malaysia

+800 6008 6008/1 800 88 1908/+65 62430496

Middle East

+31 880062100

Philippines

1 800 1441 0159

Africa

+31 880062100

Singapore

+800 6008 6008/+800 608 6008/+65 62430496

Taiwan

+800 6008 6008/+65 62430496

* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy,
Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.