Telematrix SP100 User Manual
Page 19
19
When problems arise during installation or service that cannot be
resolved using this or related documents, contact the TeleMatrix Prior-
ity Care Department, Monday through Friday, 8:30a.m. - 4:30p.m.
MST:
Toll Free: 1-800-462-9446
Direct: 719-638-8821
Fax: 719-638-8815
www.telematrixusa.com
Many times a problem is either installation or user related. Please
contact TeleMatrix PRIOR to sending a telephone to our service center
for repair. In the unlikely event that a factory repair is necessary:
1. Include a brief description of the problem that you are
experiencing.
2. Include a proof of purchase for a repair under warranty.
3. Send the telephone prepaid by UPS or Parcel Post, insured to:
TeleMatrix,
Inc.
Priority Care Center
5025 Galley Road
Colorado Springs, Colorado 80915
TeleMatrix will pay return postage on the repaired telephone. Allow
2-3 weeks for delivery. When immediate replacement is required, see
our FastLane
SM
replacement policy on our internet site.