Sunnex HM2017-44 - Manual (Page 7)

Sunnex HM Light Service & Installation Manual 7
warranty period, Sunnex, at its option, will repair or replace the Product, at no charge or refund the
then-current value of the Product.
3.2 Disclaimers and Limitations.
This Limited Warranty shall be the sole remedy of Customer and the sole liability of Sunnex to
Customer.
This Limited Warranty does not extend or apply to any defects, failures or damage due to or
resulting from: (a) acts of God, accident, misuse, use of the Product other than its normal and
customary manner, abuse or negligence; (b) everyday wear and tear; (c) alteration or
modification of, or to any part of, the Product; (d) improper operation and maintenance; or (d) any
repairs or attempted repairs by anyone other than Sunnex. This Limited Warranty does not cover
any products sold AS IS or WITH ALL FAULTS. This Limited Warranty excludes the replacement
of bulbs for the Product.
TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY
REPLACES ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED
INCLUDING, WITHOUT LIMITATION, ANY AND ALL IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SUNNEX DISCLAIMS
ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING,
WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NONINFRINGEMENT, ABSENCE
OF LIENS OR INCUMBRANCES, MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, REGARDLESS OF WHETHER SUNNEX KNOWS OR HAS REASON TO KNOW OF
CUSTOMER’S PARTICULAR NEEDS. IF IMPLIED WARRANTIES MAY NOT BE DISCLAIMED
UNDER APPLICABLE LAW, THEN ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY
LAW ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SET FORTH
HEREIN, AND THEREAFTER ANY IMPLIED WARRANTIES ARE EXPRESSLY DISCLAIMED.
No employee, agent, dealer, reseller or distributor of Sunnex is authorized to modify this Limited
Warranty, or to make any additional warranties.
REPAIR, REPLACEMENT OR REFUND, AS PROVIDED UNDER THIS LIMITED WARRANTY,
ARE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. IN NO EVENT SHALL SUNNEX BE
LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR TORT
DAMAGES OR LOSSES, WHETHER TO PERSON OR PROPERTY, INCLUDING DEATH,
ARISING OUT OF OR RESULTING FROM ANY BREACH OF WARRANTY OR ANY OTHER
LEGAL THEORY, OR ARISING OUT OF OR IN CONNECTION WITH THE PRODUCT OR
CUSTOMER’S USE OF THE PRODUCT, EVEN IF SUNNEX IS ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. IN ANY EVENT, THE TOTAL LIABILITY OF SUNNEX TO
YOU FOR ANY CAUSE WHATSOEVER SHALL BE LIMITED TO THE PURCHASE PRICE YOU
PAID FOR THE PRODUCT. THIS LIMITATION SHALL APPLY REGARDLESS OF THE FORM
OF ACTION, WHETHER IN CONTRACT OR TORT (INCLUDING, WITHOUT LIMITATION,
NEGLIGENCE).
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, OR ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO
YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
3.3 Claims Procedure.
(a) Customer must contact Sunnex at (800)-445-7869 with a request for warranty service or to report a
technical issue. Sunnex Technical Support will attempt to identify, diagnose and resolve the reported
problem via the telephone.
(b) If attempts by Sunnex to resolve a reported problem are unsuccessful, Customer will then be
provided with a Customer-specific Returned Merchandise Authorization number (“RMA”). The RMA
number must be noted on any correspondence to Sunnex and displayed prominently on the outside