MTS Advantage Wedge Action Grips - Manual (Page 7)

Manual Name Technical Support 7
Know relevant
software information
For software application problems, have the following information available:
• The software application’s name, version number, build number, and if
available, software patch number. This information is displayed briefly
when you launch the application, and can typically be found in the “About”
selection in the “Help” menu.
• It is also helpful if the names of other non-MTS applications that are
running on your computer, such as anti-virus software, screen savers,
keyboard enhancers, print spoolers, and so forth are known and available.
If You Contact MTS by Phone
Your call will be registered by a Call Center agent if you are calling within the
United States or Canada. Before connecting you with a technical support
specialist, the agent will ask you for your site number, name, company, company
address, and the phone number where you can normally be reached.
If you are calling about an issue that has already been assigned a notification
number, please provide that number. You will be assigned a unique notification
number about any new issue.
Identify system type
To assist the Call Center agent with connecting you to the most qualified
technical support specialist available, identify your system as one of the
following types:
• Electromechanical materials test system
• Hydromechanical materials test system
• Vehicle test system
• Vehicle component test system
• Aero test system
Be prepared to
troubleshoot
Prepare yourself for troubleshooting while on the phone:
• Call from a telephone when you are close to the system so that you can try
implementing suggestions made over the phone.
• Have the original operating and application software media available.
• If you are not familiar with all aspects of the equipment operation, have an
experienced user nearby to assist you.