Appendix Ⅰ frequently asked questions – KOCASO SX9720 User Manual
Page 21
19
AppendixⅠ Frequently Asked Questions
Q: Why won't my device turn on?
Make sure your tablet has been charged for at least four hours prior to use. When
plugging in the cable, make sure you are not accidentally plugging it into the headphone jack.
Also, the power button is on the side (for tablets) and not the one on the front of the
touchscreen. The button on the front is for navigation.
Q: Why won't this unit connect to Ethernet?
Assuming your unit does have the RJ45 port, you want to make sure that Wireless is
turned off. If Wi-Fi is on, it will negate the Ethernet connection.
Q: Why does my unit have scratches/bubbles on the screen?
These units ship with a very fine plastic film to protect the item in transit. This film is
intended to be removed prior to use. Sometimes this takes a strong fingernail or some similar
item to peel it off.
Q: Should I perform a Firmware Update?
Not necessarily. This is actually intended if obscure issues with the tablet occur. Unless
you are having issues with the tablet which a Factory Data Reset has not resolved, it is not
advised that you perform this step.
However, if you are sure you wish to attempt this procedure, please visit the following
link for available firmware downloads and the instructions on how to perform the update:
Q: Why don't I see a firmware version for my model?
We are always working on providing the latest and best firmware for all of our devices.
If you don't see your specific model listed, please check back soon.
Q: I don't remember my password, what can I do?
If you have previously added a Google account, you may be prompted for a password
reminder if you fail the security 4 or 5 times. Otherwise, please refer to
Q: How long should my battery last after charging?
As for battery life, this depends on which model tablet you use. Our Android 2.2 tablets
usually average around 1-4 hours. The Android 4.0 tablets approximately twice that. However,