AirLive SKY-211 - Manual (Page 45)

43 AirLive Sky-211 User Manual
; Wrong Device Installed
If you insert the USB VoIP Gateway on a Windows XP SP2 PC “Prior” to installing the software, the
USB VoIP Gateway will be incorrectly installed as a Smart Link USB Modem.
Insert the provided CD-ROM into your CD-ROM Drive and click “Driver Install” and this will resolve the
issue and install the USB VoIP Gateway properly.
; Softphone Version Warning
If you get a Softphone Version Warning from USB VoIP Gateway, then you should upgrade your
softphone to the latest version. Otherwise, USB VoIP Gateway may not operate properly.
; USB VoIP Gateway does not appear to be responding to incoming calls
There are several reasons why USB VoIP Gateway may not function.
„ USB VoIP Gateway may not work properly with some 4 wire (multi-line) phones.
„ Make sure the USB VoIP Gateway is connected to the PC and USB VoIP Gateway Agent is
running (Green phone in the Windows System Tray).
„ Make sure the handset is connected to the Phone jack on the USB VoIP Gateway and not the
Line jack.
„ If the Skype™ application was terminated for any reason while the USB VoIP Gateway Agent
was running, you will need to exit the USB VoIP Gateway Agent and then restart it.
„ Some telephone handsets require a battery to be installed in order to ring. If your handset
supports a battery, make sure there is a battery installed and that the battery is not depleted.
; Cannot hear dial-tone when I pick up the handset connected to the USB VoIP Gateway
Check to make sure that the handset is connected to the correct jack on the USB VoIP Gateway.