AirLive SKY-211 - Manual (Page 33)

31 AirLive Sky-211 User Manual
14. Interactive Voice Response (IVR)
The IVR system provides access to the TLink TAM for managing recorded messages as well as configuring
the TAM. In addition, the IVR provides access to Toll Bypass (explained in the Toll Bypass section) and the
VoIP service provider Voicemail. The IVR system can be accessed from the local telephone handset
connected to TLink as well as via calling in remotely (explained in the Remote Administrative Access section).
Not all features are supported in all modes (i.e. local access versus remote access).
See Appendix A for a detailed flow chart of the IVR system.
Local IVR Access
The IVR is accessed locally by picking up the TLink connected telephone handset, going off-hook and
switching to VoIP dialtone. (if you have pending VoIP service or AirLive VoIP Gateway TAM voice messages,
the VoIP dialtone will have a stutter dial) and pressing the ‘*’ key. At this point the IVR system will provide all
the necessary voice queues for the following:
• Listen to locally TLink TAM recorded voice mails
• Delete locally TLink TAM recorded voice mails
• Access the VoIP service provider voice mail system
• Configure the TLink TAM (record new outgoing message, restore the factory default outgoing message, …)
You can press DTMF digits while the menu is being played if you are familiar with the menu options and flow.
There is no need to wait until then end of each voice queue. The same applies for voice messages browsing –
you may repeat the voice message (‘1’), delete the voice message (‘2’) or skip to next voice message (‘3’),
while the voice message is being played. Each menu will be played up to 3 times (5 sec silence between
repetitions), if no user action taken within this time the call would disconnect with goodbye message.