I.R.I.S. IRIScan Anywhere 3 User Guide - Manual (Page 24)

Frequently Asked Questions/Troubleshooting 21
Frequently Asked Questions/Troubleshooting
Problem: There are strange lines on the scanned image, or the
image is not clear.
Solution: Please ensure the following:
• Are there scratches on the original, or is the original
clean? Remove any stains or dust from the original
before scanning.
• Has the scanner been used for a long period of time
without cleaning and calibration? Follow the instructions
for Cleaning the Scanner on page 10 and Calibrating
the Scanner on page 19, and then try again.
Problem: The original gets stuck halfway in the feeding slot.
Solution: Press and release the Power button. The scanner will back
out the original so you can remove the jammed original
from the Feeding slot.
Problem: The Status indicator blinks rapidly and scanning is
not possible.
Solution: Check the following:
• Is the memory card inserted properly into the memory
card slot? Re-insert the card and try again.
• Is the memory card locked (set to write-protect)? Unlock
the card.
• Is the memory card full? The indicator blinks when the
free space on the memory card is below 10MB. Use
another card if necessary.
• Make sure the memory cards are in FAT or FAT32 file
formats only, not NTFS or any other file format.
• Did you insert the next original before the scanning
process of the previous one was completed? Power the
scanner off and back on and try again. Make sure that
you scan the next original only after the scanning process
of the previous one has completed.
• Does the length of the original exceed the maximum
acceptable size? Refer to Suitable and Unsuitable
Original Types on page 8 for more information.