I.R.I.S. IScan Book 2 - Manual (Page 6)

6/6 Getting Started – English
Troubleshooting information
Problem Cause Solution
I cannot turn on the scanner. Low battery power.
Battery not inserted properly.
Replace the batteries.
Insert the batteries correctly.
Pictures cannot be saved after
I’ve scanned them. There’s no microSD card in the
card slot.
The microSD card is full.
The microSD card has not been
formatted properly.
Insert a microSD card.
Move the images from the microSD
card to your computer to clear
storage space on the card.
Properly format the card.
My computer does not
recognize the scanner when I
connect it (the removable disk
is not displayed). Connection failure. Make sure both ends of the USB
cable are connnected securely.
Restart your computer if necessary.
The battery life is very short. The wrong type of batteries is
being used. Replace the current batteries with 2
new AA alkaline or NiMh batteries.
My scanner generates blurry
images. The scanner lens is probaby dirty. Clean the lens with a soft dry cloth.
My scanner generates skewed
images. The scanner has not been
calibrated correctly. Calibrate the scanner using the
calibration sheet you find in the
scanner box.
The ERR. led is on when
scanning a document. You’re sliding the scanner too
quickly over your documents. Press the Scan button to scan your
document again, steadily and slowly.