Eppendorf Excella E-5 Classic Platform Shaker - Manual (Page 25)

Troubleshooting
New Brunswick Excella® E-5 Open Air Shaker
English (EN)
25
7 Troubleshooting
7.1 Troubleshooting guide
If any problems occur with your shaker, do not attempt to perform any service on the shaker other than
specified in this manual. Unauthorized servicing may void the warranty. Please contact your local
Eppendorf Service Department.
In any correspondence with Eppendorf, please refer to the Model Number and Serial Number of your
shaker. This information is on the
ELECTRICAL SPECIFICATION PLATE.
There are some problems that you can investigate and correct yourself. Refer to the following
Troubleshooting Guide:
Symptoms Probable Causes and Solutions
Shaker does not run. Power cord is not plugged in and/or power switch is off: plug in power cord (to
working electric outlet), and turn on power switch.
On/Off switch is not working: call for service.
If you recently replaced a fuse, it may not have been seated properly: remove
and reinstall the fuse carefully.
Defective main board: call for service
Defective display controller board: call for service.
Jammed shaking mechanism: call for service
Defective motor: call for service
Drive belt out of alignment or worn: call for service.
Shaker runs slowly and/
or no speed indication. Blown fuse: call for service.
Drive belt out of alignment or worn: call for service.
Incorrect speed calibration: call for service
Defective main board: call for service.
Defective motor: call for service.
Shaker does not run at
set speed. Defective motor: call for service.
Shaker is overloaded and/or you are using baffled flasks: remove some
contents and balance load.
Drive belt out of alignment or worn: call for service.
Operating noise Load out of balance: unload all contents, then reload.
Loose components in platform, subplatform and/or drive assembly: call for
service.