Apple iPod touch iOS 3.0 - Manual (Page 136)

136 Appendix A Troubleshooting
Contacts, Calendars, or Bookmarks Don’t Sync
Download and install (or reinstall) the latest version of iTunes from 
www.apple.com/itunes.
For push accounts, make sure iPod touch is joined to a Wi-Fi network that is

connected to the Internet. See “Connecting to the Internet” on page 32.
Yahoo! or Google Contacts Doesn’t Sync
iTunes may not be able to connect with Yahoo! or Google. Make sure iPod touch is
joined to a Wi-Fi network that is connected to the Internet. Make sure your computer
is connected to the Internet, and that you’ve entered the correct ID and password
in iTunes. Connect iPod touch to your computer, click the Info tab in iTunes, click
Configure in the Contacts section, then enter your current ID and password.
Yahoo! Address Book Still Has Contacts Deleted From iPod touch
Yahoo! Address Book doesn’t allow contacts containing a Messenger ID to be deleted
through syncing. To delete a contact containing a Messenger ID, log in to your Yahoo!
account online and delete the contact using Yahoo! Address Book.
Sound, Music, and Video
No Sound
Unplug and reconnect the headset. Make sure the connector is pushed in all the way. 
Make sure the volume isn’t turned down all the way. 
Music on iPod touch might be paused. From the Home screen tap Music, tap Now 
Playing, then tap .
Check to see if a volume limit is set. From the Home screen choose Settings > iPod

> Volume Limit. For more information, see “Music” on page 118.
Make sure you’re using the latest version of iTunes (go to
 www.apple.com/itunes).
If you’re using the optional dock’s line out port, make sure your external speakers or 
stereo are turned on and working properly.
Song, Video, or Other Items Won’t Play
The song may have been encoded in a format that iPod touch doesn’t support. The
following audio file formats are supported by iPod touch. These include formats for
audiobooks and podcasting:
AAC (M4A, M4B, M4P, up to 320 Kbps) 
Apple Lossless (a high-quality compressed format) 
MP3 (up to 320 Kbps) 
MP3 Variable Bit Rate (VBR) 
WAV 