Apple Mac mini (Mac OS X Server, Late 2009) - Manual (Page 48)

48 Chapter 3 Problem, Meet Solution
Apple also offers expert support for Mac OS X Server. Beyond the scope of the
complimentary 90-day support, these products offer assistance with in-depth technical
issues for one full year.
Mac OS X Server Software Support delivers consultative telephone
1
and email
2
support for networking and workflow issues in Mac OS X Server environments,
including support for command-line tools and mixed-platform integration.
3
Mac OS X
Server Software Support also includes all of the features of AppleCare Help Desk
Support, described below. Choose from three levels of support—Select, Preferred, and
Alliance.
AppleCare Help Desk Support gives you a year of expertise for your internal help desk.
This product provides priority telephone 1 and email 2 support to two designated
contacts in your organization. Covered products include Apple Remote Desktop, Final
Cut Studio, Final Cut Server, Aperture, Logic Studio, Mac OS, and the graphical user
interface in Mac OS X Server. You also receive a subscription to AppleCare Help Desk
Tools, a library of Mac OS installation and hardware diagnostic discs that are updated
quarterly.
1. Telephone numbers and hours of operation may vary and are subject to change; local telephone fees may apply.
2. Access to web-based resources requires the use of a compatible Internet service provider; fees may apply.
3. Details on support coverage and eligible Apple technologies are described in the Mac OS X Server Software
Support and AppleCare Help Desk Support plans at:
www.apple.com/support/products/macosxserver_sw_supt.html
www.apple.com/support/products/helpdesk.html