Apple GeoPort Telecom Adapter Kit - Manual (Page 65)

Common problems
Q: I have trouble connecting to a remote fax.
1 If telephone line quality is poor, you may need to send the
fax several times.
2 You may have trouble sending or receiving a fax at the same
time you are transferring files across an AppleTalk network
using File Sharing. In this case, do not transfer files while
sending or receiving your fax.
3 Try sending faxes with both V.17 and ECM turned on (if your
configuration supports this feature). If you encounter
difficulties, turn off V.17 first. If the problem persists,
turn off ECM. (You turn V.17 and ECM on and off in the
Apple Fax Modem preferences.)
4 If fax transmission fails, you can choose to resend only the
pages not already sent by selecting “Resend only pages not
already sent” in the Modem preferences of Apple Fax
Preferences.
Q: I have trouble receiving incoming calls.
1 Make sure that your communications program is set to
auto-answer.
For Apple Fax, make sure that Fax Answering is set to On.
Check the appropriate setting for auto-answer in your
communications program or terminal emulator.
2 Open the modem control panel and make sure the
“Auto-answer incoming calls” checkbox is selected.
65 Tips and Troubleshooting