Hornady RAPid Safe - Manual (Page 10)

10
Product Registration and Service
You must register your RAPiD ™ safe in order to obtain Warranty Service. Simply complete
and return the enclosed product registration card or submit through our website by going to
hornady.com/warranties
To Receive Warranty Service
In order to report a warranty claim, call Hornady Security ™ at 800-338-3220 to request a
return authorization number. Returns will not be accepted without prior return authorization
by Hornady Security.
™ When a return authorization number has been obtained, be sure all
contents have been removed from the RAPiD ™ safe before sending it for service. Hornady
Security ™ is not liable for any loss, theft, or damage to personal property.
Post-Warranty Service Information
For issues concerning service after the Limited Warranty expires, contact Hornady Security ™
at 800-338-3220.
Frequently Asked Questions
I’ve lost my keys. Can I get a replacement?
For security reasons, Hornady WILL NOT provide replacement barrel keys for the RAPiD ™ safe.
Consult a locksmith if needed.
Where can I find the serial number?
The serial number is located under the keypad panel.
How long does my access code need to be?
Your code must be 4-to-6 digits long.
How long should the batteries last?
Quality batteries should last approximately 12 months, depending on use.
What size handgun will the RAPiD ™ safe accommodate?
The RAPiD ™ sleeve accommodates most 5-inch pistols, and 4-inch barreled revolvers.
Removing the RAPiD ™ sleeve allows more space for larger handguns.
How do I return my RAPiD ™ safe for warranty work?
Call Hornady ® at 800-338-3220 and one of our technicians will assist you.
Why isn’t my RFID tag (bracelet, key fob, card) opening the safe?
• Be sure the RFID tag is programmed to your safe. The RAPiD ™ safe allows two (2)
RFID tags to be programmed for use.
• Check the power source. If the unit is plugged into an electrical outlet, the red
LED light should be on. If the unit is on battery power, press any keypad button
(to bring the system to ready) before placing the RFID tag on the reader.