5 service and warranty – Philips 9FF2M4-37 User Manual
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Philips Electronics
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6.5
Service and Warranty
applies within Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark,
France, Finland, Germany, Greece, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Monaco,
the Netherlands, Norway, Portugal, Poland, Russia, Slovakia, Slovenia, Sweden, Switzerland,
Spain, Turkey and the United Kingdom and only for products originally designed, manufactured,
approved and/or authorized for usage within these countries. This international Philips
guarantee complements the existing national guarantee obligations in the country of purchase
and does not affect your statutory rights as a customer.
Warranty coverage begins as from the day you buy your product.
12 months:
Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, France, Finland, Greece, Hungary,
Ireland, Italy, Liechtenstein, Luxembourg, Monaco, the Netherlands, Norway, Portugal, Poland,
Russia, Slovakia, Slovenia, Sweden, Switzerland, Spain, United Kingdom
24 months:
Germany, Turkey
If the Philips Helpdesk concludes with you that the product is defective, contact the Philips
dealer where you bought the product. In the event you require service whilst in another
country, or your dealer no longer exists or no longer sells Philips products, contact our
helpdesk for support to solve the problem.
What is exclude?
The Philips warranty applies provided the product is handled properly for its intended use, in
accordance with its operating instructions and upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer's name and model and production number of the
product.
The Philips warranty may not apply if:
- the documents have been altered in any way or made illegible;
- the model or production number on the product has been altered, deleted, removed or
made illegible;
- repairs or product modifications and alterations have been executed by unauthorized
service organizations or persons;
- damage is caused by accidents including but not limited to lightning, water or fire,
physical damage (e.g. broken display, visible scratches) caused by heavy impact or else;
- Defects caused by abuse or misuse of the product;
- This warranty does not cover accessories belonging to the product.
One Year Limited Warranty (for US and Canada only)
Philips warrants that this product shall be free from defects in material, workmanship and
assembly, under normal use, in accordance with the specifications and warnings, for a period
of one year from the date of purchase. This warranty extends only to the original purchaser
of the product, and is not transferable. To exercise your rights under this warranty, you must
provide proof of purchase in the form of an original sales receipt that shows the product
name and the date of purchase. For customer support or to obtain warranty service, please
visit our website www.philips.com/welcome or Contact Philips Customer Care Center at:
1-888-PHILIPS (1-888-744-5477) IN U.S.A., Puerto Rico, or U.S. virgin islands. 1-800-661-
6162 (French speaking), 1-888-PHILIPS (1-888-744-5477) (English or Spanish speaking) in
Canada. THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES. Philips’ liability is
limited to repair or, at its sole option, replacement of the product. Incidental, special and
consequential damages are disclaimed where permitted by law. This warranty gives you
specific legal rights. You may also have other rights that vary from state to state.
International warranty