Bosch WFMC4301UC - Manual (Page 24)

24
Customer Service
The washing machine requires no
special care other than the care and
cleaning noted previously. If you are
having a problem with your washing
machine, please refer to page 22
before calling for service.
If service becomes necessary, contact
your dealer or installer or an authorized
service center. Do not attempt to repair
the appliance yourself. Any work
performed by unauthorized personnel
may void the warranty.
If you are having a problem with your
washing machine and are not pleased
with the service you have received:
q First, please contact your installer
or the Authorized Service
Contractor in your area and
explain to them why you are not
satisfied. This will usually correct
the problem.
q If after working with your installer
or service technician the problem
still has not been resolved to your
satisfaction, please let us know
either by writing to us at:
BSH Home Appliances
5551 Mc Fadden Ave.
Huntington Beach, CA 92649
or calling us:
1-800-944-2904
If writing or calling, please provide the
following information:
- Model Number
- Serial Number
- Date of Original Purchase
- Date Problem occurred
- Explanation of Problem
If writing, please also include a daytime
telephone number and a copy of the
sales invoice.
You will find the model number and
serial number on the rating plate
located on the housing and is visible
with the door open.
STATEMENT OF LIMITED PRODUCT WARRANTY
What this Warranty covers & Who it
Applies to:
The limited warranty provided by BSH
Home Appliances ("BOSCH") in this
Statement of limited product Warranty
applies only to the Bosch DLX washer
("Bosch") sold to you, the first using
purchaser, provided that the Product
was purchased: (1) for your normal,
household (non-commercial) use, and
has in fact at all times only been used
for normal household purposes: (2)
new at retail (not a display, as is", or
previously returned model), and not for
resale, or commercial use: and (3)
within the United States or Canada,
and has at all times remained within the
country of original purchase. The
warranties stated herein apply only to
the first purchaser of the Product and
are not transferable.
i Please make sure to return your
registration card: while not
necessary to effectuate warranty
coverage, it is the best way for
Bosch to notify you in the unlikely
event of a safety notice or product
recall.
How Long the Warranty Lasts:
Bosch warrants that the Product is free
from defects in materials and
workmanship for a period of three
hundred sixty-five (365) days from the
date of purchase. The foregoing
timeline begins to run upon the date of
purchase, and shall not be stalled,
tolled, extended, or suspended, for any
reason whatsoever.
Repair/Replace as Your Exclusive
Remedy: During this warranty period,
Bosch or one of its authorized service
providers will repair your Product
without charge to you (subject to
certain limitations stated herein) if your
Product proves to have been
manufactured with a defect in materials
or workmanship. If reasonable
attempts to repair the Product have
been made without success, then
Bosch will replace your Product
(upgrade models may be available to
you, in Bosch's sole discretion, for an
additional charge). All removed parts
and components shall become the
property of Bosch at its sole option. All
replaced and/or repaired parts shall
assume the identity of the original part
for purposes of this warranty and this
warranty shall not be extended with
respect to such parts. Bosch's sole
liability and responsibility hereunder is
to repair manufacturer-defective
Product only, using a
Bosch-authorized service provider
during normal business hours.
For safety and property damage
concerns, Bosch highly recommends
that you do not attempt to repair the
Product yourself, or use an
un-authorized servicer; Bosch will have
no responsibility or liability for repairs or
work performed by a non-authorized
servicer. If you choose to have
someone other than an authorized
service provider service your Product,
THIS WARRANTY WILL
AUTOMATICALLY BECOME NULL
AND VOID. Authorized service
providers are those persons or
companies that have been specially
trained on Bosch products, and who
possess, in Bosch's opinion, a superior
reputation for customer service and
technical ability (note that they are
independent entities and are not
agents, partners, affiliates or
representatives of Bosch).
Notwithstanding the foregoing, Bosch
will not incur any liability, or have
responsibility, for the Product if it is
located in a remote area (more than
100 miles from an authorized service
provider) or is in a reasonably
inaccessible, hazardous, threatening,
or treacherous locale, surroundings, or
environment; in any such event, if you
request, Bosch would still pay for labor
and parts and ship the parts to the
nearest service provider, but you would
still be fully liable and responsible for
any travel time or other special charges
by the service company, assuming they
agree to make the service call.