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Troubleshooting – Whirlpool WGD71HEBW User Manual

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16

Possible Causes

Solution

Dryer Results (cont.)

The dryer is located in a room with

temperature below 45ºF (7ºC).

Proper operation of dryer cycles requires temperatures above

45ºF (7ºC).

The dryer is located in a closet.

Closet doors must have ventilation openings at the top

and bottom of the door. The front of the dryer requires

a minimum of 1" (25 mm) of airspace, and, for most

installations, the rear of the dryer requires 5" (127 mm).

See the Installation Instructions.

Cycle time is too short

On some models: Clothes are

coming out of the Steam Refresh

cycle with damp or wet spots.

Under certain environmental or installation conditions,

you may experience underdrying.

The automatic cycle is ending

early.

Change the dryness level setting on Automatic Cycles.

Increasing or decreasing the dryness level will change the

amount of drying time in a cycle. If loads are consistently

ending too early, see also “Changing the Automatic Cycle

settings to increase or decrease drying time.”

Lint on load

Lint screen is clogged with lint.

Stains on load

Improper use of fabric softener.

Add dryer fabric softener sheets at the beginning of the cycle.

Fabric softener sheets added to a partially dried load can

stain your garments. Do not use fabric softener sheets with

steam cycles.

Loads are wrinkled

The load was not removed from

dryer at the end of the cycle.

On some models: Select Steam Refresh Cycle to tumble

the load with water and heat. This cycle is best for smoothing

out wrinkles and reducing odors from dry loads consisting of

wrinkle-free cotton, cotton-polyester blends, common knits,

and synthetics.

NOTE: Refer to garment care label instructions. Dry-clean-only

garments are not recommended.

The dryer was tightly packed.

Dry smaller loads that can tumble freely. Results may also

vary depending on fabric type.

Clothes are not drying

satisfactorily or drying

times are too long (cont.)

On some models: For steam

cycles, the water is not properly

connected with the dryer.

On some models: Make sure water is connected to the dryer.

Check that water inlet hose is connected to both the faucet

and dryer’s water inlet valve. Check that the water supply is

turned on.

The load is too large and heavy

to dry quickly.
Fabric softener sheets are blocking

the grille.

The air outlet grille is just inside the door, behind the lint screen.

Check that it is not blocked by a fabric softener sheet.

Use only one fabric softener sheet, and use it only once.

Separate the load to tumble freely.

The load may not be contacting the

sensor strips on Automatic Cycles.

Level the dryer. See the Installation Instructions. All four dryer

feet should be in firm contact with the floor.

Clean lint screen before each load.

Stains on drum

Loose dyes in clothes.

Drum stains are caused by dyes in clothing (usually blue

jeans). These will not transfer to other clothing.

Troubleshooting

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.

If you experience

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