Whirlpool WGD71HEBW - Manual (Page 15)

15
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Door not closed completely. Make sure the dryer door is closed completely.
Touch and hold START/PAUSE 2–5 seconds.
Household fuse is blown or circuit
breaker has tripped.
There may be 2 household fuses or circuit breakers for the
dryer. Check that both fuses are intact and tight, or that both
circuit breakers have not tripped. Replace the fuses or reset the
circuit breaker. If the problem continues, call an electrician.
Troubleshooting
Dryer will not run
Humming or whining noise
with Steam cycle selected
(on some models)
Water inlet valve on dryer is running.
Unusual Noise
START/PAUSE not touched firmly
or held long enough.
Dryer Operation
Incorrect power supply. Electric dryers require 240-volt power supply.
Check with a qualified electrician.
Wrong type of fuse. Use a time-delay fuse.
The water inlet valve on the dryer is used during the Steam function.
If the dryer has just been installed or unused for an extended
period, the valve may be louder and run longer. This is normal.
NOTE: The valve may make this noise even with no water line connected.
Thumping noise Dryer hasn’t been used in a while. This is normal. The thumping sound should diminish after a few
minutes of use.
Rattling or vibrating
noise
A small object caught between the
edges of dryer drum.
Check the front and rear edges of the drum for small objects.
Clean out pockets before laundering.
Dryer isn’t properly leveled. The dryer may vibrate if not properly installed. See the
Installation Instructions. All four dryer feet should be in firm
contact with the floor.
Clothing is balled up in dryer. When balled up, the load will bounce, causing the dryer to
vibrate. Separate the load items and restart the dryer.
Dryer Results
Dryer will not heat Household fuse is blown or circuit
breaker has tripped.
The drum may be turning, but you may not have heat. Electric
dryers use 2 household fuses or circuit breakers. Replace the
fuses or reset the circuit breaker. If the problem continues, call
an electrician.
Clothes are not drying
satisfactorily or drying
times are too long
Lint screen is clogged with lint. Clean lint screen before each load.
The Air Only temperature setting
has been selected.
Select the correct temperature for the types of garments
being dried. See “Cycle Guide.”
Run the dryer for 5–10 minutes. Hold your hand under
the outside exhaust hood to check air movement. If you
do not feel air movement, clean exhaust system of lint
or replace exhaust vent with heavy metal or flexible metal vent.
See the Installation Instructions.
The exhaust vent or outside
exhaust hood is clogged with lint,
restricting air movement.
Incorrect power supply. Electric dryers require 240-volt power supply.
Check with a qualified electrician.
Supply line valve not open. For gas dryers, make sure that the valve on the gas supply line
is open.
Clicking noise Gas valve operating. On gas dryers, you may hear the gas valve clicking as it opens
and closes. This is normal.
The exhaust vent is not the correct
length.
Check that the exhaust vent is not too long or has
too many turns. Long venting will increase drying times.
See the Installation Instructions.
The exhaust vent diameter is not
the correct size.
Use 4" (102 mm) diameter vent material.
The dryer is not level. Clothes not contacting the moisture sensors during Automatic
cycles. See “Level Dryer” in the Installation Instructions.