Neff K5920D1 - Manual (Page 49)

en
49
Eliminating minor faults
yourself
Before you call customer service:
Please check whether you can eliminate the fault
yourself based on the following information.
Run an appliance self-test (see chapter “Appliance self-
test”).
Customer service will charge you for advice even
if the appliance is still under guarantee!
Fault Possible cause Remedial action
Temperature differs greatly
from the set value.
In some cases it is adequate to switch off the appliance
for 5 minutes.
If the temperature is too high wait a few hours and check
whether the temperature has approached the set value.
If the temperature is too low check the temperature again
the next day.
Displays do not illuminate. Power failure; the fuse has been switched off;
the mains plug has not been inserted properly.
Connect mains plug. Check whether the power is on, check
the fuses.
Display indicates “E..”. Electronics have detected a fault. Call customer service.
Warning signal sounds and
the temperature display on
the freezer compartment flashes.
The freezer compartment is too
warm! Frozen food is at risk!
To switch off the warning signal, press the “alarm off/lock”
button. The display stops flashing.
The warmest temperature reached in the freezer compartment
is indicated on the temperature display for ten seconds.
Freezer compartment door is open. Close the door.
Ventilation openings have been covered. Remove obstacles.
Too much food was placed in the freezer
compartment at once.
Do not exceed max. freezing capacity.
Note
Frozen food which has started thawing or which has thawed
can be refrozen if meat and fish were above +3 °C for not
more than one day or other frozen food for not more than three
days.
The light does not work. Light switch is jammed. Check whether the light switch can move.
The light is defective. (See chapter “Light”.)
Appliance has no refrigeration
capacity.
The light does not work.
The display does not illuminate.
Appliance has been switched off. Press the On/Off button.
Power failure. Check whether the power is on.
The fuse has been switched off. Check the fuse.
The mains plug has not been inserted properly. Check whether the mains plug is secure.
The refrigerating unit
is switching on more frequently
and for longer.
Appliance opened frequently. Do not open the appliance unnecessarily.
The ventilation openings have been covered. Remove obstacles.
Large quantities of fresh food are being frozen. Do not exceed max. freezing capacity.