Bogen CR100A - Manual (Page 4)

Bogen Communications, Inc. | 50 Spring Street Ramsey, NJ 07446 | Tel 800-999-2809 Page 4
METHOD 1 – RETURN TO BOGEN
BOGEN DEALERS AND DISTRIBUTOR
Call Bogen Customer Support (1-800-999-2809, option 1) for details about how to return
the CR100A for repair or a full credit.
Bogen will assume both inbound and outbound 2nd-day shipping costs associated with
servicing the CR100A and provide turnaround of units either on the same day received or
by the next business day. Bogen will assume the inbound 2
nd
-day shipping cost of
CR100A units sent back for Credit.
These offers only apply to units with the proper 4 digit date code as described on
page 4.
Procedures
1. Before calling Bogen, please have the following information:
a. Determine if the unit(s) will be repaired or returned for credit
b. Obtain the serial number for each unit.
c. An email address for shipment confirmations.
2. Call Customer Service 1-800-999-2809, option 1
3. Customer Service will issue a Return or a Repair Authorization
4. Customer Service will provide you with Bogen’s UPS shipper number
5. Package each return or repair in a proper shipping box
6. Print out the Return or Repair authorization and include inside the box
7. Mark the outside of the box with Return or Repair number
8. When completing the UPS label we ask that you enter this information in:
a. Reference 1 -CR100A Recall,
b. Reference 2 - the return or repair authorization number.
9. Bill the shipment to Bogen using the UPS shipper number provided
10. Ship the box UPS
2nd
Day Delivery
11. Bogen will send you an email shipment confirmation if an email is provided
END USER RETURN FOR CREDIT OR REPAIRS
For Credit:
If you bought the CR100A from a Bogen Dealer or Distributor you must contact the
company from whom you purchased. They will issue the credit to you, not Bogen.
For Repairs:
Bogen will accept repairs from the end users. Follow the procedures above.