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7 troubleshooting – Konica Minolta BIZHUB C30P User Manual

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Contents

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6 KONICA MINOLTA PageScope NDPS Gateway

Server Capabilities .......................................... 33

6.1 Printer List .............................................................. 33

6.2 Specifying Printer Settings ................................... 34

7 Troubleshooting ............................................... 35

7.1 Troubleshooting the NDPS Printer

Configuration Module ............................................ 35

7.1.1

Why does the “Authentication failed”
message appear? .........................................................35

7.1.2

Why is a particular printer not found
in the “Discovered Printers” list? ...............................35

7.2 Troubleshooting the NDPS Printer Gateway

Module .................................................................... 36

7.2.1

Why is an NDPS Printer Agent
in the “Not Bound” state? ...........................................36

7.2.2

Why is an NDPS Printer Agent
in the “Needs Attention” state? ..................................37

7.2.3

Why is an NDPS Printer Agent stuck
in the “Printing” state? ................................................37

7.3 Troubleshooting the NDPS Printer Control

Snap-In Module ...................................................... 38

7.3.1

Why is the Novell Printer Control snap-in
opened for a KONICA MINOLTA Device? ...................38

7.3.2

Why can a screen not be opened? .............................38

7.3.3

Why is there no or bad data in the screen? ...............38

7.4 Troubleshooting the NDPS Module ...................... 39

7.4.1

Why does an event not generate the pop-up
or log message on the client machine? .....................39

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