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Solving other problems 167 – Konica Minolta Magicolor 2490MF User Manual

Page 179

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Solving Other Problems

167

The
web-based
utility cannot
be accessed.

The PageScope Web
Connection Adminis-
trator's password is
incorrect.

The PageScope Web Connection
Administrator password has a 6-char-
acter minimum and a 16-character
maximum. For details of the Page-
Scope Web Connection administrator
password, refer to the magicolor
2490MF Reference Guide.

Media is
wrinkled.

The media is moist
from humidity or hav-
ing water spilled on it.

Remove the moist media and replace it
with new, dry media.

The media feed roller
or fuser unit is defec-
tive.

Check them for damage. If necessary,
contact Technical Support with the
error information.

Unsupported media
(wrong size, thick-
ness, type, etc.) is
being used.

Use KONICA MINOLTA-approved
media. See “Specifications” on page
38.

Also, refer to printer. konicaminolta.
com for a complete list of currently
approved media.

Envelopes are being
printed with the fuser
separator levers in
the plain paper posi-
tion.

Before printing envelopes, place the
fuser separator levers in the envelope
position.

Symptom

Cause

Solution