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Diagnosing problems using pc-doctor for dos, Diagnosing, Problems – Lenovo IdeaPad S10 User Manual

Page 57: Using, Pc-doctor

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For

more

information

about

PC-Doctor

for

Windows,

see

the

Help

for

the

program.

Attention:

v

If

you

need

help

or

further

information

about

the

problem,

choose

any

of

the

following:

Lenovo

Troubleshooting

Center

Updates

and

Support

System

Reports

v

Running

any

tests

may

take

up

to

several

minutes

or

longer.

Make

sure

you

have

time

to

run

the

entire

test;

do

not

interrupt

the

test

while

it

is

running.

When

preparing

to

contact

the

Customer

Support

Center,

be

sure

to

print

the

test

log

so

that

you

can

rapidly

provide

information

to

the

help

technician.

Diagnosing

problems

using

PC-Doctor

for

DOS

The

PC-Doctor

for

DOS

diagnostic

program

runs

independently

of

the

Windows

operating

system.

Use

PC-Doctor

for

DOS,

if

you

are

unable

to

start

the

Windows

operating

system

or

if

PC-Doctor

for

Windows

has

not

been

successful

in

isolating

a

possible

problem.

You

can

run

PC-Doctor

for

DOS

from

a

diagnostic

CD/DVD

image.

Creating

a

diagnostic

CD/DVD

image

To

create

a

diagnostic

CD/DVD

image,

download

a

self-starting

bootable

CD/DVD

image

(known

as

an

.iso

image)

of

the

diagnostic

program

from

http://

www.lenovo.com/support.

After

you

download

the

image,

you

can

create

the

CD/DVD

using

any

CD/DVD

burning

software.

Running

diagnostics

from

the

CD/DVD

Chapter

4.

Troubleshooting

49

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